Model your contact center. Fully. Simply. Finally.
Leave behind the Erlang formula duct-taping. Simulate, analyze, and optimize directly in your browser with full multi-skill, multi-channel precision with TraffIQ.
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Get immediate value
Unlock better insights as soon as you start using TraffIQ. Set up your contact center case and start getting quantitative results.
Enterprise-grade tools without the cost (or the bloat). Skip long procurement ceremonies with a frictionless purchase process.
Predict your service levels precisely. Find the optimal staffing for the traffic you tackle and unlock efficiency gains.
Advanced graphing that will give weight to your reports. Make yourself heard, secure appropriate budget.
TraffIQ in action
While we're polishing TraffIQ for launch in Q1 2027, take a look at our app in development.
Powerful features
TraffIQ fully supports multi-channel blended agents with multi-skill routing. You can even customize the routing priority per type of contact and skill and add coffee break logic.
Configure your traffic and your agent schedule through an ergonomic interface, and TraffIQ will compute all industry-standard metrics (and then some).
Forget about Erlang and guesswork to compute optimal staffing. The multi-skill, blended contact center of 2026 needs tools that can keep up.
TraffIQ was born from deep expertise in mathematical optimization coupled with decades of contact center management experience. Our best-in-class engine is our crown jewel.
Friendly documentation written for contact center professionals. It's easy to understand and follow for any practitioner: it speaks your language.
Need to further crunch the numbers or fill a report? Download the graphs and export the same numeric results you see in the dashboard to Excel and use them however you like.
Simulate traffic and staff for all week days. See how your asynchronous contacts accumulate along the week. Get a complete picture, not a collage of snapshots.
You don't need to worry about installations, updates or corporate IT policies. Everything lives in the browser - with the strictest security standards. Benefit from unlimited simulation and solution storage.
Have questions?
Here you can find answers to the most common questions about our service. If you have further enquiries (or suggestions), feel free to contact us.
Contact us- When will TraffIQ be available?
Launch is planned for Q1 2027. Subscribe to the newsletter to get updates, view new demos as they are released and get precious technical insights from our blog. You'll be the first to know when we launch.
- Do I need to install anything?
No, you don't need to install anything. Everything runs in the browser - with the strictest security standards.
- Do you offer a trial?
All subscriptions include a 7-day free trial, during which you can cancel anytime. A credit card will be required to start the trial.
- How do I choose a plan?
- Can I use TraffIQ for consulting?
The Business-line plans are designed for in-house use only. If you are interested in an agency license for consulting services, please contact us.